Contact Us - Forms

By selecting the correct form below you ensue our Customer Service Advisors have all the information they need to answer your questions or respond accurately to your request. You may also wish to view our extensive FAQ area and our Policies, as the most frequently asked questions are already answered there. We will aim to answer all emails within 24 hours.

Make sure you can receive our reply by adding no-reply@hotelATM.com to your email Contact List / Safe Sender List.

Please select below:

Q&A - Questions and Amendments
Please use the Q&A contact form to notify us of Amendments to your existing booking and also if you have questions regarding your booking.

Unfortunately we are not able to proved speculative availability information without a valid booking request.

We also have an extensive and regularly updated Frequently Asked Questions area where provide detailed answers to the most common questions.

C&R - Cancellations and Refunds
By using the Cancellation form you are confirming your intent to cancel your booking in accordance to the terms and conditions of the booking.

Once your Cancellation has been processed you will receive confirmation that your booking has been cancelled and the cancellation charges incurred.

Depending on the cancellation terms available Refunds will be processed to your credit card. You will receive a second confirmation e-mail when the refund is processed from our accounts confirming the refund amount.

The refund process usually takes between 2 and 3 weeks, but we do aim to process all refunds as quickly as possible.

Please note: fields marked with an '*' are required.
Step 1: Your Contact Information
* First Name:	* Last Name:
* Nationality:	* Mobile Phone:
* Email:	* Email (repeated):
Step 2: Your Booking Information
* Order Status:	* Reference Code:
* Reason for Contact:	* When are you travelling:
Step 3: Your Request / Comments / Questions: Please be as specific as possible, the more information you provide the easier it will be for us to assist you. To prevent spam, please enter the number displayed below:

For more information on cancellation procedures, please review our Terms and Conditions. See an excerpt below:

Cancellations
A cancellation constitutes a partial or complete termination of the booking agreement prior to check-in and relates to an existing reservation reference number.

All Cancellations MUST be conducted in writing using the 'Contact Us' booking amendment form, available through all our websites.
Changes notified directly to the hotel only, will not be accepted by Siam UK Trading Co., Ltd. Also please note that your contract is with Siam UK Trading Co., Ltd. and that our charges apply irrespective of what you may be told by any hotel staff when changing a reservation.
Any reparations applicable will be calculated from the day Siam UK Trading Co., Ltd. confirms receipt of written notice.
Your cancellation must be confirmed back to you by one of our Customer Service Advisors. If you have not received a confirmation of your cancellation within 48 hours after submission, it means we have not received it and you must resubmit it.

Cancellation Timing		Cancellation Charges
More than 7 days before check-in	=	1 night charge + bank transfer costs.
2 to 7 days before check-in	=	5% of the total accommodation booking, with a minimum of 1 night charge + bank transfer costs.
Within 24 hours of check-in	=	No refund (100% charge)
After check-in (incl. early check-out) + No shows	=	No refund (100% charge)
Cancellation of peak season bookings*	=	No refund (100% charge)
* e.g. Phi Phi Island hotels and resorts in Thailand offer no refund for bookings made for the dates between 1st November to 1st March (Phi Phi�s Peak Season).

Please note that occasionally charges may vary depending on the individual hotel or operator policy. Should these charges exceed our own policy, the hotel's policy charges will apply. We recommend taking appropriate travel insurance to cover for any eventuality.




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Company Address
Siam UK Trading Co., Ltd.
hotelATM
9/17 Thepkrasattri Rd., Rassada
Phuket, 83000 Thailand
Telephone
+66 (0)76 236 615, +66 (0)76 236 616
Fax
+66 (76) 236 617